Refunds and cancellations

Last updated 12 October 2026

How cancelling works, and when a payment to Infyon Innovations for Lumnon AI can be refunded.

Plans and cancelling

• Plans paid by UPI, QR code or card on our payment page are paid one month at a time. They do not renew automatically, so there is nothing to cancel: when the month ends, your account returns to the Free plan, and you can pay again from the Billing page whenever you want to continue.
• Where a plan is offered as a recurring subscription, you can stop it renewing by writing to us. It stays active until the end of the period you have already paid for, and you are not charged again.
• Plan payments are not refunded for a month that has already started.
• If you were charged twice for the same thing, the duplicate payment is refunded in full.

Credit packs

• Credit packs do not expire.
• A credit pack can be refunded in full if you ask within 7 days of buying it and none of its credits have been used.
• Once credits from a pack have been used, that pack cannot be refunded.

Monthly allowance

The credits included with a plan expire at the end of each billing period. Unused allowance is not refunded or carried over.

When a piece fails

If a piece fails part-way through, the stages that were completed are charged, because the AI providers have already been paid for them. If you think you were charged for something that did not work, write to us with the piece's title — we review every case and return credits where the charge was not fair.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5–7 working days of approval, depending on your bank.

How to ask

Use the details on the Contact page, and include the email address of your account.